Shipping
Orders can take 1-2 business days to process before shipping. As soon as your package has left our warehouse, you will receive a confirmation by email.
Returns
If for any reason you are unhappy with your purchase we offer returns for store credit within 14 days of delivery. If 14 days have passed since your purchase has been delivered, unfortunately, we are unable to offer you a credit or exchange.
Please note that sale, discounted and custom items are final sale.
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on: xinzuocutlery@outlook.com
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Once your order is placed, we promptly initiate the packaging request with our warehouse. Upon completion of the packing process by our warehouse team, we promptly engage our trusted logistics partner to collect your items. Concurrently, you will receive the logistics tracking number within your order details and email. Track your shipment live at https://www.17track.net/en using the provided tracking number.
While some modern kitchen knives may be labeled as dishwasher-safe, it is generally not recommended to wash Damascus steel knives.This can significantly reduce the knife's lifespan and performance. To ensure the longevity and optimal performance of your Damascus kitchen knives, it is best to hand wash them to preserve their quality, performance, and safety. Taking the time to care for your knives properly will reward you with years of exceptional cutting experiences.
The pattern on our genuine Damascus steel knives is not laser engraved but inherently forged into the steel through traditional techniques. Our skilled artisans layer and fold multiple types of steel, creating a billet with distinct, swirling patterns that emerge during the forging process. These patterns not only add visual appeal but also contribute to the blade's strength, flexibility, and edge retention. Each knife is truly unique and reflects the artistry of the craftsmen who create them.